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Terms & Conditions

Holding Company

Saanvi Collection is owned and operated by Brightsky Projects SA (PTY) Ltd, a company founded, operated and 100% based in Kwa-Zulu Natal, South Africa.


Stock

Saanvi Collection holds stock of every single item that is in stock, at it's offices in Kwa-Zulu Natal, South Africa. All customers purchases are dispatched from our office in Kwa-Zulu Natal, South Africa.


Customs & Duty

No customs/duty will have to be paid on any of our products, as all products are being sent to you locally and not subject to duties. 


Delivery Fine Print

All orders/purchases are subject to our Delivery Information. Please ensure you read this. www.saanvi.co.za/delivery/ 


Guarantee 

All products are quality checked by our consultants prior to packaging and dispatch. If you receive a product that has been damaged, Please log a Return via our website within 24 hours from date of receipt. Due to the nature of our garments. Consultants take pictures of garments to show that there were no tears/rips and again when garment is packaged. We will not refund/credit any products that have been damaged after receipt. Note, we will not accept returns that have been logged after 24 hours from date of receipt. 


Return & Refunds Policy

1. Damaged Goods Received. Log a Return within 24 Hours. You will need to send us pictures and a description of the damage. A cash refund or A store credit will be issued once we have collected the garment. Original Packaging needs to be returned. Please ensure garment is packed securely before returning. Note return is subject to approval by Saanvi Collection.


Colour and Description Disclaimer

Due to the nature of our products, photos may not show the garments true colours. Our team of buyers take special care to ensure that products placed on our website look as as close as possible to the images used. Reproducing colours accurately on every type of computer/monitor is technologically near impossible due to screen types, resolutions and individual colour settings. If you are unsure, please contact us via email on [email protected] before purchasing so that we can try to assist you with your colour query. Exchanges due to variations will be subject to approval.

Garments containing embroidery and sequins from India have a tendency to come off. Even with the best of handling and care, this is really hard to avoid. When our garments are packed, we ensure that the garment has is in near perfect condition. 


Customer Privacy Policy 

Saanvi Collection shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf


Payment Options Accepted

All payments are securely processed using SAGE PAY in South Africa. We accepted most major credit cards, instant eft, and S Code as method of payment. We regret no American Express or Diners Club cards can be accepted.


Credit Card Acquiring & Security

Credit card transactions will be acquired for Sage Pay, approved as payment gateway by the four major South African banks. Sage Pay uses SSL3 and 3D-secure technology and no credit card details are stored on the website. Users may go to www.sagepay.co.za to view their security certificate and security policy. 

Merchant Outlet Country & Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Variation
Saanvi Collection may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Export Restriction 

The offering on this website is currently only available to South African clients.

Contact Details
Telephonic Support: 0860 022 108 | Email Support: [email protected]

Office Hours

Mondays to Friday: 8:30 to 17:00

We're closed on Sundays, Public Holidays, Easter Weekend, and Between Christmas and New Year.