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Delivery Information

Free Door to Door: 

All orders from R499 and more qualify for Free Door 2 Door courier delivery to major towns in South Africa.

Paid Door to Door: 

All orders less than R499 will be subject to a standard flat delivery free of R65 for Door 2 Door courier delivery to major towns in South Africa.


DELIVERY OUTSIDE OF SOUTH AFRICA?

No, unfortunately we currently do not do delivery outside of South Africa.


Terms & Conditions:

  • Free Delivery is based on delivery to main areas like Bloemfontein, Cape Town, Durban, East London, Johannesburg, Polokwane, Port Elizabeth and Pretoria.
  • Delivery to remote areas are subject to additional charges.
  • We try to deliver all items within 2 to 4 working days. 
  • The delivery periods are only estimates and exclude the collection day. The delivery period is subject to strikes, severe weather conditions and third-party delivery services.
  • Orders are sent within normal working hours. We will send orders received before 14:00  the following day. Note, we do not dispatch on Saturdays, Sundays and/or Public Holidays.
  • Business days are defined as Mondays to Fridays, excluding public holidays. Our offices are opened between 8.30am and 5.00pm. After hours support is available via email.
  • We do not deliver to P.O Box addresses. All deliveries are hand delivered by courier and need to be signed for. Proof of Identification may be requested.


CAN I CHANGE MY DELIVERY ADDRESS?

No, unfortunately, we can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.


WHO CAN SIGN FOR MY PARCEL?

Our couriers deliver door-to-door, which means that the parcel is delivered to the address and not the person unless otherwise specified. So if the parcel is delivered to the address, it is confirmed as delivered, whether left at reception, staff or security. Please ensure the address you provide has someone available to receive your parcel. 


HOW DO I TRACK MY ORDER ONLINE?

Once we’ve received your order, we’ll send you an email with tracking details. Please feel free to contact us should you require assistance.


WHAT IF AN ITEM IS OUT OF STOCK / AWAITING STOCK?

Our website inventory is automatically updated multiple times daily to show if an item is  "In Stock" or "Out Of Stock", however, should for any reason any goods not be in stock, we will contact you immediately to make the appropriate arrangement. If an "Out of Stock" status appears, please feel free to call to get an estimated time of arrival. "Out of Stock" does in no way mean it's a permanent condition and it will change daily.

 

items marked as arriving soon?

Please note, should you purchase an item that has been marked as arriving soon, standard delivery terms do not apply. The item itself will be marked with an Expected arrival date for the stock (subject to change). You can expect delivery of these products anywhere from 1 to 7 days from date of expected arrival. 


THE FINE PRINT

Saanvi Collection values all customers and we would like to serve customers as quickly as possible. It is, however, a reality that delivery companies are sometimes subject to strikes and other delays, hence the need for more than one courier company. It is most certainly in the minority that a problem arises. Should any delay happen, we will follow up, lodge and handle queries with the particular courier company.

If you have any queries please contact [email protected] or phone us at 0860 022 108